REFUND & RETURNS POLICY

At NOX, we want you to be confident in your purchase.

This policy outlines your rights under Australian Consumer Law.

 

1. Faulty or Damaged Items.

If your product is faulty, damaged on arrival, or not as described, we will offer:

  • A replacement, or
  • A refund, or
  • Store credit

Contact us within 14 days of receiving the item.

 

2. Change of Mind Returns

We accept change-of-mind returns if:

  • The item is unused, unworn, and unwashed
  • Tags are still attached
  • Returned within 14 days of delivery
  • You cover return shipping costs

Once approved, you may receive store credit or an exchange.


3. Incorrect Size

We allow size exchanges if stock is available.

Customer covers return postage unless the sizing issue was due to incorrect product description.


4.  Non-returnable Items

  • Sale/clearance items
  • Underwear or hygiene-sensitive items
  • Gift cards


5. How to Start a Return

 

Email: admin@teamnox.com.au

Include:

  • Order number
  • Photos (if item is faulty)
  • Description of issue


Once approved, we’ll provide return instructions.

WHAT WE BUILD TOGETHER CANT BE MATCHED ALONE

Founded in early 2025. A brand embodying the belief of daily progress and discipline. I believe this is the key to any goal, within fitness or not. What started as training together became something bigger. NOX was built around one idea, the people you surround yourself with shape the person you become. When you’re in an environment full of like minded people, progress is inevitable.

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I want the NOX community to apply this identity to their lives and training with the people around them. I want this mindset to be tied to the NOX name. A culture shaped by individuals who choose to embody its ethos and hold each other to a standard.

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I hope this documentation of our teams journey to push each other inspires the community to do the same. We show the unfiltered and raw essence of fitness and build it into every product. Our goal is to create imagery and pieces that become part of someone’s progress in this space.

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The take over has begun.