Privacy policy

This Privacy Policy explains how NOX (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. Information We Collect

We collect the following types of personal information when you interact with our website:

Name, email address, phone number
Billing and shipping address
Order details and payment confirmation
Account information if you create an account
Information from cookies, Shopify analytics, and third-party tracking (e.g., Meta, Google)
Email subscriptions via Klaviyo and Shopify. 

We do not store your credit card details. Payments are processed securely through Shopify’s approved payment gateways.

 

2. How We Use Personal Information

We use personal information to:

Process and deliver orders
Send order confirmations and updates
Respond to customer enquiries
Send marketing emails (only with your consent)
Improve our website performance and customer experience
Prevent fraud and ensure security

 

3. Sharing Your Information

We may share your information with trusted third-party service providers:

Shopify (website hosting and ecommerce platform)
Klaviyo (email marketing)
Courier and logistics partners
Payment processors
Analytics and advertising platforms

These providers only use your information as necessary to perform services for us.

 

4. Cookies & amp; Tracking

Our website uses cookies to:

Improve site function
Store preferences
Track analytics
Support targeted advertising

You can disable cookies in your browser settings.

 

5. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

 

6. Marketing Communications

You will only receive marketing emails if you opt in.

You may unsubscribe at any time via the link in the email.

 

7. Access & Correction

You may request access to or correction of your personal information by contacting us.

 

8. Contact Us

For questions about this Privacy Policy:

Email: admin@teamnox.com.au